The Avaya IP Telephony solutions can help county, city and state governments today glean efficiencies and improve security that were not possible in the old circuit switched world. These new capabilities have become extremely important in the public sector today. Businesses have been using IP Telephony to improve their service to their customers, to improve their security and business continuity, and to create competitive differences that save money. State and local governments are starting to borrow the best practices and the successes of their corporate counterparts, for the same rewards, with a new focus on the Citizen as the Customer.

Avaya IP Telephony, IP Contact Center and IP Messaging solutions embedded in the fabric of the state, county or city agency network can make processes more efficient; improve productivity, while lowering operation costs:

• Centralized operations across entire state/county/city.
• Provide common feature differences between headquarters and the county, city or state branch offices.
• Provide broadcast messaging for alerting government workers.
• Centralized administration across branch offices including adds, moves and changes.
• Providing backup for disaster recovery and government business continuity.
• Reduce multiple communications systems overhead.
• Mobility applications for all areas of the state or county or city.
• Harness workers around the region for citizen contact centers, providing employment to all areas of the state or county or city.
  
  Telephone Connection is Powered by Avaya Solutions to seamlessly handle all areas like IP Telephony, IP Contact Centers, and Messaging applications, specifically applied to government networks can make networks more intelligent, improve the process of the government organizations while directly improving the customer service to the citizen of that county, city or state.

Best of all, Telephone Connection is a Certrified Historicaly Under Utilized Business and experts at helping you gain access to DIR funding, information and guidance! let us help your Government Division, Public Works or Supporting Agency get the technology it deserves at the price your budget can handle.

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