Second to profitability, Customer Service and satisfaction is now the primary focus area for Finance today. At Telephone Connection we understand that both, are the life blood of your financial institution. Determining how to integrate and optimize channel integration to support customer service and satisfaction can be a complex and daunting task. The power of Avaya to address this complexity is what has secured banking and finance as one of the largest industries that we serve globally.

Avaya is a leader in the area of customer segmentation, mobility, and secure communications solutions. And Telephone Connection, is the leader of providing Avaya prowered solutions. Successfully bridging the value of these communications solutions with banking business imperatives can ultimately differentiate banks in the pursuit to retain, cross sell, up sell and solicit new customers.

More than 80% of the largest North American banks, as ranked by Fortune Magazine, use Avaya within their contact centers.