Our customers invest not only there money when they purchase a solution from us, they also invest their trust and business communications as well. With this in mind, at Telephone Connection, we start discussing the implementation in the sales process. With the expansive line of technology available to our customers we want to insure that we provide the resources to not only insure that your telephony solution works reliably, we also go the extra mile to insure that your organization is trained fully to optimize your investment. Our Service delivery values are…

Committed and long standing delivery in this industry

Passion for communications driven solutions.

Consultative Approach, researching, recommending and implementing technology, process and training strategies.

Expert Educators, focused on delivering the highest level of assistance to facilitate ease of use.

Team emphasis, striving to integrate our team and Avaya as part of our customer’s interactive resource team.

One way that we work with the customer to insure not only a smooth implementation but also long term investment maximization is our 7 Phase Implementation Process.

7 Phase

Implementation Process

Telephone Connection’s 7 Phase Implementation Process insures a smooth transition to your new telephone system while empowering you to maximize the many features offered on the Avaya IP Office

Phase 1 – Customer Homework: 10 Days Prior to Implementation

You will receive a “Homework Assignment” from your Account Executive. This is a spreadsheet that we need you to complete that provides us with needed information about your data network as well as extension numbers, user names, email addresses and telephone numbers currently being used. We will also request that you prepare a script for your Automated Attendant as part of this information gathering.

Once we receive your completed Homework we will assign your project to one of our technicians. He will contact you to review the information you have submitted. At this time he will gather more detailed information from you.

Phase 2 - Preprogramming: 7-9 Days Prior to Implementation

Technician will use the IP Office Wizard to build your IP Office System. Technician will upload IP Office Template of best practices that we have assembled using knowledge gained from over 100 IP Office installations. Using this configuration the technician will enter all of the data that you have provided in preparation for the Design Session

Phase 3 – Design Session: 5 Days Prior to Implementation

You will meet with the Technician, and your account executive if necessary, to complete the design of your system. During this design session you will be asked to provide detailed information concerning the desired operation of your telephone system. Some of the questions that you can anticipate will be:

How do you want incoming calls to route? To an extension, to a group of extensions, to an automated-attendant?

If you said to an extension or group, what do you want to happen if that person or group is busy? What if they don’t answer?

It is VERY IMPORTANT that everyone who wants to have input concerning the operation of the telephone system is present at this meeting. Having everyone there will eliminate a lot of confusion and reprogramming on our behalf.

Phase 4 - Final Programming: 3 Days Prior to Implementation

The technician will take the information gathered in the Design Session and enter that data into the IP Office System database. After this information has been entered, the technician will build your system in our lab and test system for proper operation.

Phase 5 - Pre-Installation Training: 1-2 Days Prior to Implementation

Prior to cutover, your employees will be asked to meet in groups of 12-16 for comprehensive end-user training classes. This training is performed by a professional trainer using your actual IP Office System. Each end-user class will last approximately 1.25 hours. A separate class will be provided for the attendant. This class will cover operation of the Soft Console Application if purchased. Attendant classes will last 30 minutes to an hour. In addition, we will provide a one-hour administrator class. During this class, you will learn how to add, delete and change user profiles, hunt groups and incoming call routes.

Inevitably, we will gather new information during the training classes that we will need to incorporate into the system database.

Phase 6 - Installation: Day of Implementation

At the desired time, our technician(s) will remove your old system (if applicable) and install the new IP Office system. This installation will occur at a predetermined time that has been coordinated with all parties intrinsic to a comprehensive success story. He will connect your lines, T-1, PRI to the system and make test calls for proper operation of trunking. The technician will use and Installation Completed Checklist to insure that the system has been properly installed and tested.

Phase 7 - Help Desk Support: 1 Day Post Implementation

The first day of operation with the new system the technician will be on-site to assist you and your end-users with any questions that you may have. He will stay on-site until all outstanding issues have been resolved and your have no more questions.