| Interactive Voice Response |
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Interactive Response is a standards-based self service platform for contact centers. It enables enterprises to automate voice transactions using speech and touch tone to enhance customer satisfaction. Interactive Response 2.0 expands support for VoIP and MRCP systems integration, as well as VoiceXML applications design, development, and performance. This release includes support for Solaris 10 and adds support for key international and industry standards. Business Benefits • Responsive, convenient 24/7 voice access to handle transactions and inquiries • Superior customer satisfaction, responsiveness and access to information via user friendly speech interface • Excellent ROI through increased automation rates and reducing transaction costs • Preserves investments with open standards integration and application reusability across platforms • Evolutionary migration path to IP and Service Oriented Architectures via transferable platform licensing and Dialog Designer Learn More.
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