Call Accounting and Reporting are a necessary component to running a successful business of any size, because knowledge is power. With a variety of detailed and summary reports by department or individual, call accounting clearly identifies productivity problems and activities that could create legal concerns as they happen, not when it`s too late. Today`s businesses need real time knowledge about their communication activity with customers and prospects for a whole host of reasons: To control costs, to increase productivity, to identify fraudulent use, to manage personnel, to allocate costs appropriately, to generate revenue, to track customer experience metrics, and much more. We believe that you can’t manage it if you can’t measure it and call accounting is the first step toward truly owning your customer’s experience.

On average, over 22% of telephone calls made during business hours are not business related, resulting in lost productivity, lost revenue, and higher telephone costs. You need call accounting to:

• Allocate costs to departments and projects
• Bill clients for calls made on their behalf
• Identify fraudulent use
• Monitor employee productivity, and provide other benefits
• Better forecast, budget, and allocate your telecom dollars
• Enable telecommunication departments to charge back recurring costs (e.g., equipment usage), as well as non-recurring costs (e.g., installation charges), to the appropriate cost center or department