| Avaya IP Office |
OverviewAvaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, standalone businesses, and networked branch and head offices. Built on Avaya latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations. IP Office supports a wide range of telephones but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and medium sized businesses with a choice of solutions to meet business efficiency and customer service requirements.
DescriptionAvaya IP Office can easily scale up to 360 endpoints with more than 200 analog and digital trunks (up to 96 trunks; 192 analog trunks) giving small and medium size businesses room to grow. The IP Office platform comprises 3 models: IP Office - Small Office Edition; IP406; and IP412. The IP406 and IP412 platforms can have expansion modules added to them to match the requirements of a growing business. The IP Office - Small Office Edition is a compact platform specifically designed to meet the needs of home offices and very small business. In a single unit it provides a PABX with capabilities to support Auto Attendant, Voicemail, broadband access, a wireless access point, and VPN tunneling. VCM compression is included as standard to support IP extensions or provide IP trunks back to a head office. The IP Office - Small Office Edition supports a maximum of 28 extensions; the IP406 supports a maximum of 190 extensions; the IP412 supports a maximum of 360 extensions. Avaya IP Office delivers full voice functionality with a comprehensive set of features. The system can be configured as a voice-only PBX using traditional circuit-switched lines or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity. When acting as an IP telephony server, IP Office supports cost effective standards-based IP telephony (H323), quality of service (QoS) through DiffServ (for routing), 802.1p (when used in conjunction with an Extreme Networks™ local area network [LAN] switch), and remote locations connected via Point to Point or Frame Relay. Voice calls can be allocated dynamically and can "bump" a multi-channel data transmission from one of its channels as needed to help ensure priority voice calls get through. Multiple Avaya IP Office systems can be linked together using a standard data network, providing limited rich transparency and advanced applications such as centralized voice mail and call center. The data networking capabilities of IP Office include Internet or branch-to-branch based routing with firewall-protected Internet access and integral security. The system supports the QSIG protocol for improved networking and interoperability to different telephone systems. Avaya IP Office is complementary to Avaya switch technology and VPNet® solutions, giving businesses the ability to grow into converged networks. The basic system includes a 4-port voice messaging solution and the ability for users to manage their phone calls through a simple GUI. Additional applications, such as integrated messaging, web-enabled conferencing, and customer service (call center) can be added when needed. The Auto Attendant application enables callers to route their own calls to the relevant department/person without the need to speak to an operator/receptionist. Receptions/operators can take advantage of the SoftConsole application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management. Avaya IP Office allows users access from desktop computers, laptop PCs, with individual firewall security and access control. Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control is available for selected features for ease of use. FeaturesIP Office - Voice Communications Capabilities IP Office offers full voice functionality with a comprehensive list of features and benefits for the small and mid-sized business and branch office, including: Easy Management Tools The IP Office Manager is a Windows PC software application that connects to the IP Office system using TCP/IP. It can be on the same LAN as the IP Office, remote on the WAN, or connected via the Remote Access Server with either a Terminal Adaptor, Router or the optional Modem 2 package. Employees can also control their phone via a familiar, easy to use graphical user interface (GUI) on their PC screen. CTI is based on the TAPI (Telephone Applications Programming Interface) standard, which supports use of Microsoft Windows applications such as Microsoft Outlook. Through CTI, IP Office can improve employee efficiency and productivity by combining the capabilities of the telephone and the PC behind one easy to use GUI. It can enhance customer contacts by providing access to important information to associates. Support for TAPI helps extend the value of investments in IP Office. IP Office Conferencing Center provides audio and web-based conferencing capabilities. Conferences can be scheduled and confirmed in advance by email, or set up as and when required. Routing calls over IP networks is less costly than using traditional voice networks and enables businesses to take advantage of advanced applications like messaging and call center. With IP Office, businesses can elect to use IP Telephony immediately, or migrate to it at a later time. With IP Office’s networking features, businesses can extend communications capabilities to remote locations, unify voice communications across multiple sites, or connect branch sites. Using the IP Office Manager application, the System Administration functionality of IP Office lets administrators monitor, maintain, change or upgrade the communications system. The application uses powerful built-in diagnostics to alert administrators when they need to take action, which can be done remotely. These tools help companies monitor activity across all locations to control costs, increase efficiencies and drive improved system performance. With a Windows-based program and reliable backup, support and diagnostics, IP Office makes administration simple, quick and convenient—freeing administrators to work on other tasks. The mobility capabilities available with IP Office allow associates to stay in touch with customers, colleagues, and suppliers wherever they work within their location—at their desk, in a conference room, or on the factory floor. This mobility allows businesses to cost-effectively enhance call coverage and improve customer service. Twinning For those who are not tied to a desk, Wireless Handsets and Twinning offer mobility around the office. Twinning allows calls to a main extension to alert at both that extension and a secondary extension. Twinning is primarily used for people who occupy a desk and wireless extension and need to be found while mobile. The Twinned extension acts exactly like the main extension, utilizing call waiting and busy if the other is occupied. Outbound calls from the twinned extension appear as if dialed from the main extension. In today’s business world, most users need to be accessible everywhere. Call Forwarding allows users to forward calls to another extension or external number such as a mobile or cell phone. Calls can be forwarded in a number of ways, once for forwarding on busy, one for no answer and one for forwarding unconditionally. Once the preferences have been entered, the user can toggle the forwarding to be active or not as required without having to re-enter the numbers each time. Forwarding can even be separated based on external calls or all calls. If after all forwarding numbers have been utilized, the call is still not answered at the forward destination; it will then go to Voicemail. For environments where managing quality, coaching and minimizing liability is important, Voicemail Pro offers Automatic and On Demand Call Recording. Agents or managers can elect to record calls, send them to a voicemail box when the call ends and even includes the ability to search and replay saved recordings. Many workspaces must be shared to be efficient and Hot Desking allows users the non-exclusive use of any handset with instant access to their calls, their voicemail and their other prefrances. Your staff that frequents other offices or are never stationary can be provided with everything they need, without being permanently tied to a physical extension. When finished, they simply log off to make the extension available to other users. Hot Desking will even log them off their original phone the moment they log into a new area.
Caller ID Calls are handled the best when we know who is calling and who should help them. That is why the IP Office allows many custom uses of the transmitted Caller ID Data. Caller ID data, a customized Directory of up to 1000 numbers and associated names and speed dials can be stored centrally in the system and utilized to notify you who is calling. For example, “Head Office” could be displayed when a known caller ID is received. A user could also select “Head Office in the Directory List or display the phone Directory to speed dial this number. Do Not Disturb can be a necessary tool for preventing interruptions when something really needs to be completed. The enhanced IP Office features like DND Exception Lists even allow users to tailor their productivity plan by selecting any internal or external numbers as exceptions to the Do Not Disturb setting. This allows the important call from the Boss or the wife to get through and helps direct all other callers elsewhere. Allows a user to set an absent statement that will be displayed on the internal caller’s terminal as well as on Phone Manager and SoftConsole. The system has 10 pre-configured messages as well as the ability to customize text. In an office where covering each other is the way you work best, Call Coverage will allow an extension to act as an answering point for another user`s calls to ensure that calls are always handled. Most organizations find it invaluable to the Personal Assistant/Manager relationships as well as the peer coverage processes. ComponentsControl Units
Content: IP406V2 Supports 6 Expansion Modules providing a combination of up to 190 analog and digital extensions, with capacity for 8 analog trunks or 3 digital trunks (72 T1/PRI channels and 90 E1 channels). Additional analog trunks can be provisioned using the IP400 Analog trunk 16 module. Features include 30 optional voice compression channels and 8 port Layer 2 switch. IP412 Office
IP412 Office Supports 12 Expansion Modules providing a combination of up to 360 analog and digital extensions, with capacity for 8 analog trunks or 4 digital trunk (96 T1/PRI channels or 120 E1 channels). Additional analog trunks can be provisioned using the IP400 Analog trunk 16 module. Features include 60 optional voice compression channels and 2 independently Switched LAN ports. EXPANSION MODULES Digital Station Modules: IP Office Digital Station modules Provide Digital Station (DS) ports supporting all 24xx, 44xx, 54xx and 64xx series phones plus 3810 and 9040 phones. The IP400 Office Digital Station module is available in 2 versions; 16 or 30 extensions. DS30 Module: DS16 Modules: The Phone 8, 16 & 30 Modules: ***Cannot find good pictures. Must get from Avaya**** Provides additional FXS ports to add analog telephones. The IP400 Office Phone module is available in 3 versions providing 8, 16 or 30 additional extensions. Telephones can be located up to 1km from the unit using CAT5 cabling. TRUNK MODULES T-1/PRI: Avaya IP Office Internal Daughter Cards are fitted inside the base module of the IP403, IP406 and IP412 platforms and add voice compression or modem features that allow businesses to easily and quickly extend Voice over IP (VoIP) and remote access benefits to a growing number of users.
VOICE COMPRESSSION MODULES Avaya IP Office Voice Compression Modules (VCM) is utilized for Voice over IP (VoIP) applications in all IP Office platforms. Even if a call from an IP extension is made to another IP extension the VCM is used to set up the call and then the VCM resource is dropped. Avaya IP Office Internal Daughter Cards are fitted inside the base module of the IP406v2 and IP412 platforms. Small Office Edition modules come equipped with the required VCM. DS16 Modules: Phone 8, 16 & 30 Modules: Phones and Endpoints4400 Series Digital Phones: With their sleek, global styling and user interface, and availability in white or black, these telephones look great in any location. There are a variety of 4400 Series models that can meet your specific requirements and deliver exceptional benefits to your business. Each 4400 telephone is available in white or black, and has four fixed-feature buttons; Conference, Transfer, Hold, and Last Number Dialed. Other buttons include Speakerphone, Mute, and Volume. These globalized telephones provide easy-to-use features English labeling. Most models also have flexible feature buttons and four "navigator" keys indicating Menu, Next, Previous, and Exit, as well as four softkeys for controlling display functions. The 2-line by 24-character display, available with most models, shows the date and time when the telephone is idle. The 4400 Digital Telephones also improve productivity and allow for one-touch operation with headsets; so you can answer, hang up, and dial without having to pick up the handset. All models include a built-in headset jack, eliminating the need for headset adapters and, in turn, reducing costs and eliminating desktop clutter. 2400/5400 Series Digital Phones: (http://www.avaya.com/gcm/master-usa/en-us/products/offers/5400_series_digital_telephone.htm) Developed specifically to meet the needs of small and medium businesses, the Avaya 5400 series of digital telephones incorporates sleek design, improved ergonomics, flexibility and enterprise-class voice quality. These two-wire digital telephones are designed for use with Avaya IP Office. 5600 Series IP Phones: (http://www.avaya.com/gcm/master-usa/en-us/products/offers/5600_series_ip_telephones.htm) The standards-based Avaya 5600 Series IP Telephones, developed specifically to meet the needs of small and medium businesses, bring rich features and functions directly to the desktop, while also supporting desktop applications above and beyond telephony. Several models are available, ranging from entry-level IP telephones to those built specifically for demanding contact center environments. The 5600 series IP telephones are for use with the Avaya IP Office system. ****Digital Wireless Phones—Telephone Connection to decide which ones Wireless IP Phones Softphones and SoftConsole: The IP Softphone makes it easy to place and receive phone calls from laptops or PCs through its simple Graphical User Interface (GUI) and integration with Microsoft Outlook contact lists and other directories. Avaya IP Softphone integrates a flexible IP telephone client with a SIP/SIMPLE-based Instant Messaging (IM) client. The IP Softphone telephone client can be configured for Road Warriors or Telecommuters. The Road Warrior configuration is suitable for users who tend to have only one line for remote access. In Road Warrior, the voice or audio is run across the IP network for a "pure voice over IP" configuration, and offers a great amount of flexibility due to the ubiquity of IP networking. The Telecommuter configuration is ideally suited for users working from a remote office with two lines for remote access. With this option, feature/access control and signaling is maintained and delivered across the IP network, but the voice is delivered across a second line to either a public switched telephone network or digital line to help ensure toll-quality voice. This capability can be extended to a cellular, PCS, or GSM phone. In the Telecommuter configuration, the Avaya communications server "binds" the two connections as a single transaction or session. ApplicationsPhone Manager (IP Softphone) The Phone Manager application offers control of the telephone terminal from the users` PC. Phone Manager is available in three versions; Phone Manager Lite, Phone Manager Pro and Phone Manager PC Softphone (VoIP mode). For Phone Manager Lite and Phone Manager Pro, this is similar to the PC-based IP Soft-phone except that the conversation actually takes place via a standard telephone terminal rather than the PC`s soundcard. The Phone Manager PC Softphone adds PC-based telephony via a sound card or USB headset/handset to the product. Compact Contact Center (Call Center) Avaya IP Office, equipped to support the Compact Contact Center application, is Avaya`s leading customer service platform for small and medium businesses. Compact Contact Center is a highly modular solution designed for companies that need a sophisticated solution to their customer service needs. The Compact Contact Center is designed to provide a tightly integrated real time and historic reporting package and wallboard support for IP Office. Compact Contact Center has been designed to allow customers to manage their contact center more effectively and improve the service they provide to their customers. The product consists of a set of integrated modules, sharing a common database with IP Office. The benefit of this approach is that there is a single point of configuration, therefore the system is far easier to use and update than traditional call center management tools. The initialization of the multimedia component is designed around a common Microsoft Windows IIS server environment. Compact Contact Center is uniquely designed for those small and growing companies who want to meet the challenge of great customer service head on, while at the same time producing a manageable ROI back into the business. Giving small businesses the responsiveness to customer needs that was only previously available to large enterprises is what the Compact Contact Center does best, whether you have an informal or formal contact center. a. Networked Messaging: Where organizations are operating different voicemail systems across a number of sites, Networked Messaging can provide integrated operation between the systems so that messages can be passed between systems and delivered to the user`s mail box seamlessly. b. Centralized Voicemail/messaging. VoiceMail Pro can be used to provide voicemail services for remote IP Office systems connected to a central IP Office system via Small Community Networking. Where IP Office is deployed in remote locations connected back to a central MultiVantage/ Avaya Communication Manager, voicemail services can be provided to IP Office users via Intuity Audix or Modular Messaging in place of VoiceMail Pro. c. Integrated Messaging Pro: Integrated Messaging Pro allows increased productivity through easier management and prioritization of email and voicemail messages through one Inbox. This optional application integrates IP Office VoiceMail Pro and Microsoft Exchange email systems.
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