Technology companies are charged with the dual role of delivering cutting edge technologies and staying as abreast of the options available to them to stay in front of that fast changing world. Telephone Connection understands a business that changes so fast you don’t have time to reinvent the wheel in your own operations; for you time is not only money, staying ahead of the rest determines your life span. With our home base in Austin, Texas we understand the Technology Sector, the tools you will need to completely integrate your operations and the need to measure them in real time. Whether it is internal partnering across work groups or collaborating with suppliers, partners and customers, Telephone Connection and Avaya have solutions that drive speed and operating efficiency. As a result, our solutions help your technology company achieve faster time to market, more responsiveness to market conditions and lower cost.

Consider some of the benefits our technology customers are enjoying:

• Interactive Voice Response providing 24/7 voice handling transactions utilizing a user friendly speech interface and providing excellent ROI through increased efficiency rates and reduced transaction costs
• Integrated support for voice, email, web, SMS, and self service communication channels
• Centralized availability of real time business rules, workflows, agents, and operational reports.
• Customer Call Recording for sharing best practices, resolving disputes, conference and meeting recording.
• Mobility Solutions deliver on-demand, feature-rich applications that increase mobility and collaboration capabilities for a more flexible and productive work environment.
• And many, many more features.