How Avaya IP Office Powers Non-Profits to Deliver Superior Service
Picture this; a nonprofit medical retreat for children with Diabetes. This foundation provides kids with access to board certified physicians and manages phone-based health coaching and a National, home-based Diabetes Education Program. Working with these physicians, kids and thier families are encouraged to make the necessary lifestyle changes which improve their new health changes and well-being.
Through IP telephony, the center is able to:
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Link home-based workers in all locations, through the Avaya communications network, with all the features and functions they would have if they were based at the company headquarters.
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Ensure that inbound and outbound calls automatically roll over to a local trunk line if the T1 goes down.
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Use built-in conferencing capabilities of IP Office to host conference calls in-house and eliminate the previous cost of nine cents per minute per person.
Provide the reception team with a PC-based softphone, IP Office Softconsole which allows them to choose either the computer keyboard or phone to answer and route calls.
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This total solution would enable visitors to its Web site to chat live over the Internet with a health consultant.
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The organization also plans to integrate its Goldmine® CRM application with Avaya IP Office so that incoming caller IDs can be used to pull account data from the company database and generate a screen pop for agents.
And these are just some of the many ways that Powering your Non-Profit with Telephone Connection and Avaya, pays dividends in savings, superior handling and peace of mind.
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